Refund policy
Return policy
In order to be considered for a refund or exchange, the item must be completely unused and unworn, in its original packaging. Setepai retains the right to refuse any return if the items are found to be damaged or show signs of wear and tear.
- In-stock fine jewelry: eligible for a full refund within 7 business days from the date of delivery.
- Create Your Dream rings: all custom orders are final sale and non-returnable.
- International orders: all international orders are final sale.
Online return process
Contact customerservice@setepaidiamonds.com within the allotted time period — returns requested after this window will not be accepted. A representative will respond within 24 business hours, Monday–Friday. Setepai provides a prepaid return label to ensure your pieces are protected and fully insured in transit.
Warranty
We stand behind the quality of our pieces. Setepai offers a complimentary 30-day limited warranty on all fine jewelry purchases within the US.
Covered under warranty: loose diamonds or loose prongs; missing pavé stones; broken clasps; broken soft chain; any quality issue arising from a manufacturing defect.
Not covered: scratches or dents from normal wear; stretched or kinked chains; misshapen bands; cracked stones; resizes, lost or stolen pieces; work performed by anyone outside of Setepai.
Please note that any work performed on our pieces by anyone outside of Setepai will void this warranty.
