Contact us

Contact us

Call us at +1 305.500.0529

Available Monday–Friday 9:00–21:00, weekends 10:00–18:00.

Call us

Send us an email

customerservice@setepaidiamonds.com
We reply within 24 business hours.

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Chat on WhatsApp

+1 305.500.0529 — send photos, ask about sizing or get a quick order update.

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+1 305.500.0529 — prefer texting from your iPhone? We're there too.

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Business mailing address

Setepai inc, 1800 NE 171 Street, North Miami Beach, FL 33162

FAQ

FAQ

Create your dream

What is CREATE YOUR DREAM?

CREATE YOUR DREAM is a unique online ring configurator. In just a few steps you can assemble, order and receive your ring online. Simply choose all the settings of your ring:

STEP 1 – diamond shape
STEP 2 – ring style (solitaire, halo diamond, three stones)
STEP 3 – shoulders / no shoulders
STEP 4 – the number of diamonds on the shank (plain, one row, three rows, four rows)
STEP 5 – the metal of your ring (white gold 18k, yellow gold 18k, rose gold 18k, platinum)
STEP 6 – the metal of the paw diamond on the ring (white gold 18k, yellow gold 18k, rose gold 18k, platinum)
STEP 7 – a commemorative inscription on the ring (optional)
STEP 8 – size
STEP 9 – the type of diamond (natural, ECO – lab-created)
STEP 10 – diamond

Where are your diamonds from?

Setepai works with primary suppliers from RapNet, an online diamond trading network. The platform allows diamond dealers and jewelers from around the world to connect and trade diamonds securely and transparently, without an additional premium on the value of the diamonds.

Can I order a custom ring design?

Of course — we will be happy to make a custom ring for you. At STEP 2 submit your design, at STEP 10 select a diamond, then add it to the cart. We will contact you as soon as possible.

What if I don't know how to choose a diamond in CREATE YOUR DREAM?

Don't worry — our diamond expert will guide you through the process and help you find a diamond that meets your needs and budget. Just Contact us.

You can also simply set your budget limit for a diamond at STEP 10, and you will see all available options.

How long does it take to make a ring from CREATE YOUR DREAM?

Custom-made products from CREATE YOUR DREAM are shipped within 2–4 weeks, unless otherwise specified. If you have a specific timeline in mind, or your order is urgent, simply Contact us and we will do our best to ship your order as soon as possible. We provide a clear timeline and keep you updated on the progress of your ring.

How do I determine my ring size?

We offer a ring sizing guide on our website to help you determine your ring size. You can also visit a local jeweler to have your finger measured, or request a Setepai ring sizer — just Contact us.

Are your diamonds from CREATE YOUR DREAM natural or not?

In the manufacture of our rings we use both natural and lab-created (ECO) diamonds. Every piece comes with a certificate from a reputable gemological laboratory, which gives you peace of mind that the diamonds used in your custom piece are authentic. These certificates provide detailed information about the diamonds' quality, authenticity and any treatments they may have undergone.

What certificates confirm the authenticity of diamonds?

We provide a certificate from a recognized gemological laboratory — primarily GIA (Gemological Institute of America), IGI (International Gemological Institute) and AGS (American Gem Society), among others.

What is your return policy for a ring from CREATE YOUR DREAM?

All of our CREATE YOUR DREAM rings are made specifically for each customer, so we cannot accept returns on these items. However, we will work with you to make any necessary adjustments or repairs to your custom piece to ensure your satisfaction.

What types of custom jewelry can I create with big diamonds?

The Setepai team can help you create engagement rings, necklaces, bracelets and earrings — a one-of-a-kind piece that perfectly reflects your style and personality. Just Contact us.

Ready to ship

What kinds of jewelry do you offer?

Setepai provides our customers with the highest quality jewelry at affordable prices. Our natural and ECO (lab-created) diamond jewelry features a wide variety of styles:

– Classic diamond tennis bracelets in different diamond shapes
– Classic diamond tennis necklaces in different diamond shapes
– Stud earrings with diamonds of various sizes and shapes, and diamond halo earrings
– Hoop and chandelier diamond earrings, and designer earrings
– Diamond pendants in different diamond shapes
– Eternity and anniversary bands

Setepai also offers a wide range of other stunning jewelry pieces to suit any occasion.

Are diamonds in your jewelry natural?

We offer our customers high-quality jewelry made with natural and ECO (lab-created) diamonds. We believe that the natural beauty and uniqueness of natural diamonds, as well as the innovation, sustainability and attractive price of ECO (lab-created) diamonds, make them the perfect choice for creating timeless and elegant jewelry. Ultimately, the choice is yours.

What if I didn't find a bracelet or necklace in the right size?

If you didn't find a bracelet or necklace in the right size in FINE JEWELRY, just Contact us for assistance. The Setepai team will find a solution that meets your needs, such as customizing a bracelet to your desired size, or advising you on how to adjust the size of a bracelet.

Alternatively, we may have a similar bracelet or necklace available in a different size, so contact our customer service team to explore other options. We understand that finding the perfect piece of jewelry is important, and we want to do everything we can to help you find what you're looking for.

Please note that customizing a bracelet may incur additional costs and require additional production time, but we will provide a clear timeline and any associated costs before moving forward with the customization.

Shipping

What shipping companies do you use?

All of our CREATE YOUR DREAM rings and FINE JEWELRY pieces are shipped secured and insured via FedEx Overnight, so you can be sure that your ring or jewelry arrives on time and in good condition.

How long does domestic shipping take?

Domestic packages typically arrive within 2–4 days after they have been shipped. You can track your FedEx package using the tracking number provided to get an estimated delivery time.

Do you ship internationally?

All of our CREATE YOUR DREAM rings and FINE JEWELRY pieces can be shipped via FedEx International Priority Express, so you can be sure that your ring or jewelry arrives on time and in good condition. If you have any questions about international shipping, please Contact us.

How much is shipping?

Domestic shipping is complimentary. For international shipping, please Contact us.

Returns & Warranties

What is your return policy?

To be considered for a refund or exchange, the item must be completely unused and unworn, in its original packaging. Setepai retains the right to refuse any return if the items are found to be damaged or show signs of wear and tear.

You must Contact us with your name, order number and a description of the issue within the allotted time period, or your return will not be accepted. A representative will get back to you within 24 hours during business hours, Monday–Friday. Setepai provides a prepaid return label to ensure the products are protected and insured.

All international orders are final sale. For any questions or concerns, please Contact us.

Jewelry purchased from FINE JEWELRY is eligible for return for a full refund within 30 business days from the date the product was delivered to you.

All jewelry from CREATE YOUR DREAM is final sale and non-returnable. All special orders are final sale and non-returnable.

Returned items must be received in their original packaging, unused, unworn and undamaged. Please ensure that the original packaging, gift box, diamond certificate and any other items received in your original package are included in the return shipment. All items must be returned as they were delivered to you. Diamonds cannot be separated from their setting in engagement rings or jewelry.

What is your warranty policy?

The Setepai team stands behind the quality of our products and services, and we want to ensure that you are satisfied with your purchase. To that end, we offer the following warranty policy:

– We guarantee the quality and workmanship of our jewelry for a period of 1 year from the date of purchase. If your jewelry fails due to a defect in workmanship or materials during this period, we will repair or replace it at no cost to you.
– Our warranty does not cover damage caused by normal wear and tear, accidental damage, abuse, misuse or improper care. Please follow the care instructions provided with your jewelry to ensure its longevity and prevent damage.
– To make a warranty claim, please Contact us with your name, order number and a description of the issue. We may ask for photos or other information to assess the problem. If we determine that the issue is covered under our warranty, we will provide instructions for returning the jewelry to us for repair or replacement.
– If we determine that the issue is not covered under our warranty, we will provide an estimate for the cost of repair or replacement. Any costs associated with shipping or handling will be the responsibility of the customer.
– Our warranty is non-transferable and applies only to the original purchaser of the custom jewelry product.

The Setepai team hopes that you will enjoy your jewelry for years to come. If you have any questions about our warranty policy or your jewelry, please do not hesitate to Contact us.

Payment

Do you charge sales tax?

For all orders received in Florida, a 7.00% tax will be added to your order. In other cases, please Contact us and we will provide you with more information about any applicable sales tax.

What types of payment do you accept?

We accept major credit cards such as Visa, Mastercard, American Express and Discover, as well as PayPal, bank and wire transfers, and Affirm. For more information, please Contact us.

Do you offer financing options for CREATE YOUR DREAM rings and FINE JEWELRY?

Yes — just Contact us and we will offer you financing options.

General

How do I insure my jewelry?

You can look for insurance companies that specialize in jewelry insurance, as they may have more experience and expertise in this area. The Setepai team recommends www.jewelersmutual.com. With Jewelers Mutual, you can have peace of mind knowing that your ring is protected by a specialized jewelry insurance provider.

Can I place my order by phone?

Yes — just Contact us. We look forward to connecting with you.

Delivery

Delivery

In-stock items

Ships in 2-4 business days.

Create your dream

Custom pieces ship within 3–6 weeks.

Domestic shipping

Free overnight delivery. Signature required.

International shipping

Fee added at checkout per carrier rates.

Order time

In-stock items ship within 2–4 business days of purchase. Once your order is on its way, you'll receive a shipping confirmation with tracking details by email.

Custom pieces from the Create Your Dream collection are crafted to order and ship within 3–6 weeks, unless otherwise noted at the time of purchase. If your timeline is urgent, reach out to us at customerservice@setepaidiamonds.com — we'll do everything we can to accommodate you.

Domestic shipping

To ensure the best experience possible, all domestic shipping is complimentary. Orders are sent via overnight delivery, fully insured. A signature is required upon delivery.

Please ensure your billing and shipping addresses match at checkout. Setepai is not liable for lost shipments when tracking confirms successful delivery, or for delays resulting from the recipient's unavailability at the time of delivery, or from unforeseen weather and carrier disruptions.

International shipping

For all international shipments, a delivery fee is applied in accordance with carrier rates and added automatically at checkout. All prices are displayed in US Dollars; your bank will determine the applicable exchange rate for international transactions.

Online payment

We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are processed securely in US Dollars. The bank that has issued your credit card will determine the exchange rate.

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal Pay Later

Requisites

Registered name
Setepai INC
Address
1800 NE 171 Street, North Miami Beach, FL 33162
Currency
All transactions are processed in US Dollars
Tax

Tax

All prices are shown in U.S. Dollars.

Sales tax

Sales tax is calculated at checkout, where applicable, based on the shipping destination and current tax regulations.
Orders delivered within the state of Florida, and any other U.S. states where Setepai Diamonds is required to collect sales tax, may be subject to applicable sales tax at checkout.

International duties & Import taxes

International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other government charges depending on the destination country.

Where available, these charges will be calculated and shown at checkout. If they are not collected at checkout, they may be charged by the carrier, customs authority, or other applicable agency upon delivery and will be the responsibility of the recipient.

Customs policies vary by country. We recommend checking with your local customs office for information about possible duties, taxes, or import requirements before placing an international order.

Please note that Setepai Diamonds cannot mark international shipments as a “gift” or declare a lower value than the actual order amount. Setepai Diamonds is not responsible for delays, additional charges, refused packages, or customs decisions outside of our control.

If you have any questions, please contact our client care team at customerservice@setepaidiamonds.com

Guarantees

Guarantees

At Setepai, we are committed to ensuring that your jewelry meets the highest standards of craftsmanship and excellence. Every piece undergoes meticulous inspection at every stage of production and once more before it reaches you. If you ever have any concerns about your order, our Client Care team is ready to assist — connect with us via live chat or email us at customerservice@setepaidiamonds.com

Warranty

We stand behind the quality of our pieces. Setepai offers a complimentary 30-day limited warranty on all fine jewelry purchases within the US.

Covered under warranty

  • Loose diamonds or loose prongs
  • Missing pavé stones
  • Broken clasps
  • Broken soft chain
  • Any quality issue arising from a manufacturing defect

Not covered

  • Scratches or dents from normal wear
  • Stretched or kinked chains
  • Misshapen bands
  • Cracked stones
  • Resizes, lost or stolen pieces
  • Work performed by anyone outside of Setepai

Please note that any work performed on our pieces by anyone outside of Setepai will void this warranty.

Return policy

In order to be considered for a refund or exchange, the item must be completely unused and unworn, in its original packaging. Setepai retains the right to refuse any return if the items are found to be damaged or show signs of wear and tear.

In-stock fine jewelry
Eligible for a full refund within 7 business days from the date of delivery.
Create Your Dream rings
All custom orders are final sale and non-returnable.
International orders
All international orders are final sale.

Online return process

Contact customerservice@setepaidiamonds.com within the allotted time period — returns requested after this window will not be accepted. A representative will respond within 24 business hours, Monday–Friday. Setepai provides a prepaid return label to ensure your pieces are protected and fully insured in transit.

Privacy Policy

Privacy Policy

At Setepai, accessible from https://setepaidiamonds.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Setepai and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Setepai. This policy is not applicable to any information collected offline or via channels other than this website.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, updates, and marketing purposes
  • Send you emails
  • Find and prevent fraud

We do not share your personal information with third parties for marketing purposes.

Log files

Setepai follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and web beacons

Like any other website, Setepai uses cookies. These cookies are used to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising partners

Some advertisers on our site may use cookies and web beacons. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or web beacons in their respective advertisements and links that appear on Setepai, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Setepai has no access to or control over cookies used by third-party advertisers. You can choose to disable cookies through your individual browser options.

CCPA privacy rights

Under the CCPA, California consumers have the right to:

  • Request that a business disclose the categories and specific pieces of personal data it has collected about consumers.
  • Request that a business delete any personal data about the consumer that it has collected.
  • Request that a business that sells a consumer's personal data, not sell that data.

GDPR data protection rights

Every user is entitled to the following rights:

  • Right to access — you have the right to request copies of your personal data. We may charge a small fee for this service.
  • Right to rectification — you have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.
  • Right to erasure — you have the right to request that we erase your personal data, under certain conditions.
  • Right to restrict processing — you have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to object to processing — you have the right to object to our processing of your personal data, under certain conditions.
  • Right to data portability — you have the right to request that we transfer your data to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

Children's information

Setepai does not knowingly collect any personally identifiable information from children under the age of 13. If you believe that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.