24/7 custom service
Lifetime Warranty
Free shipping
Extended returns
24/7 custom service
Lifetime Warranty
Free shipping
Extended returns
Create your dream
FAQ

Our customers are our top priority, and we know that sometimes you need answers fast. That's why we've created this FAQ section, so you can quickly find the information you need without having to wait for a response.

CREATE YOUR DREAM
READY TO SHIP
SHIPPING
RETURNS AND WARRANTIES
PAYMENT
GENERAL
What is CREATE YOUR DREAM?

CREATE YOUR DREAM id unique online ring configurator. In just a few steps you can assemble, order and receive your ring yourself online. Just choose all settings of your ring, such as:

1 STEP – diamond shape

2 STEP – ring style (solitaire, halo diamond, three stones)

3 STEP – shoulders / no shoulders

4 STEP – the number of diamonds on a shank (plain, one row, three row, four row)

5 STEP – the metal of your ring (white gold 18k, yellow gold 18k, rose gold 18k, platinum)

6 STEP - the metal of paw diamond on the ring (white gold 18k, yellow gold 18k, rose gold 18k, platinum)

7 STEP – write a commemorative inscription on the ring (optional)

8 STEP – size

9 STEP – diamond.

Where are your diamonds from?

Setepai is working with primary suppliers from an online diamond trading network RapNet. The platform allows diamond dealers and jewelers from around the world to connect and trade diamonds with each other in a secure and transparent manner without additional premium to the value of the diamonds.

If I want to order a custom ring design?

Sure, we will be happy to make a custom ring for you. Just on STEP 2 submit your design and on STEP 9 select a diamond, than add to cart. We contact you asap.

If I don't know how to choose diamond from CREATE YOR DREAM?

Don't worry, our diamond expert guide you through the process and help you find a diamonds that meets your needs and budget, just Contact us.

Or for example just indicate the limit of your budget for a diamond on STEP 9 and you will see all available options.

How long does it take to make a ring from CREATE YOR DREAM?

Custom-made products from CREATE YOR DREAM will be shipped within 2-4 weeks, unless otherwise specified. If you have a specific timeline in mind or your order is urgent, simply Contact us and we will do our best to ship your order as soon as possible. We provide a clear timeline and keep you updated on the progress of your ring.

How do I determine my ring size?

We offer a ring sizing guide on our website to help you determine your ring size. You can also visit a local jeweler to have your finger measured.

Are your diamonds from CREATE YOR DREAM natural?

In the manufacture of rings we use only natural diamonds. We attach a certificate from a reputable gemological laboratory that provide you with peace of mind that the diamonds used in your custom piece are authentic. These certificate provide detailed information about the diamonds' quality, authenticity, and any treatments they may have undergone.

What certificates confirm the authenticity of diamonds?

We provide a certificate from a recognized gemological laboratory basically GIA (Gemological Institute of America), IGI (International Gemological Institute), AGS (American Gem Society) and many others.

What is your return policy for ring from CREATE YOUR DREAM?

All our rings from CREATE YOUR DREAM is made specifically for each customer, we cannot accept returns on these items. However, we will work with you to make any necessary adjustments or repairs to your custom piece to ensure your satisfaction.

What types of custom jewelry can I create with big diamonds?

Setepai team can help you create engagement rings, necklaces, bracelets, and earrings a one-of-a-kind piece that perfectly reflects your style and personality, just Contact Us.

What kinds of jewelry do you offer?

Setepai provide our customers with the highest quality jewelry at affordable prices. Our natural diamond jewelry features a wide variety of styles:

  • Classic diamond tennis bracelets with different diamond shapes
  • Classic diamond tennis necklaces with different diamond shapes
  • Stud earrings with diamonds of various sizes and shapes, diamond halo earrings
  • Both hoop and chandelier diamond earrings
  • Diamond pendants with different diamond shapes
  • An eternity band and an anniversary bands

Setepai offers a wide range of other stunning jewelry pieces to suit any occasion.

Are diamonds in your jewelry natural?

We are offering customers high-quality jewelry produced only with natural diamonds. We believe that the natural beauty and uniqueness of natural diamonds make them the perfect choice for creating timeless and elegant jewelry pieces.

Is all jewelry from the READY TO SHIP your own production?

Jewelry listed as Ready to Ship is produced in our own and our primary suppliers production facilities. We take great care to ensure that each jewelry is made to our high standards of quality, and we only list items for sale that meet our strict criteria. You can be confident that it has been made with care and attention to detail. And because these jewelry are already made and in stock, they can be shipped out to you right away, without any waiting time for production.

If I didn't find the bracelet or necklace of the right size?

If you didn't find the bracelet or necklace of the right size on READY TO SHIP, just Contact us for assistance. Setepai team find a solution that meets your needs, such as customizing a bracelet to your desired size or providing guidance on how to adjust the size of a bracelet.

Alternatively, we may have a similar bracelet or necklace available in a different size, so contacting our customer service team to explore other options. We understand that finding the perfect piece of jewelry is important, and we want to do everything we can to help you find what you're looking for.

Please note that customizing a bracelet may incur additional costs and require additional time for production, but we will work with you to provide a clear timeline and any associated costs before moving forward with the customization.

What shipping companies do you use?

All of our CREATE YOUR DREAM rings and jewelry are shipped, secured and insured via FedEx Overnight. Be sure that your ring or jewelry arrives on time and in good condition.

How long does domestic shipping take?

Domestic packages typically arrive within 2-4 days after they've been shipped. You can usually track your FedEx package's progress using a tracking number provided to get an estimated delivery time.

Do you ship internationally?

All of our CREATE YOUR DREAM rings and jewelry can be shipped via FedEx International Priority Express. Be sure that your ring or jewelry arrives on time and in good condition. If you have any questions about your international shipping please contact us.

How much is shipping?

Domestic shipping is complimentary.
For international shipping please Contact us.

What is your return policy?

In order to be considered for a refund or exchange, the item must be completely unused and unworn in its original packaging. Setepai retains the right to refuse any return if the items are found to be damaged or show signs of wear and tear.

You must Contact us with your name, order number, and a description of the issue, within the allotted time period or your return will not be accepted. A representative will get back to you within 24 hours during business hours, Monday-Friday. Setepai provides a prepaid return label to ensure the products are protected & insured.

All international orders are final sale. For any questions or concerns, please Contact us.

Jewelry purchased from READY TO SHIP are eligible for return for a full refund within 7 business days from the date that the product was delivered to you.

All jewelry from CREATE YOUR DREAM are final sale, non-returnable. All special ordered are final sale and non-returnable.

Returned items must be received in their original packaging, unused, unworn, and undamaged. You must ensure the original packaging, gift box, diamond certificate and any other items received in your original package are included in the return shipment. All items must be returned as they were delivered to you. Diamonds cannot be separated from their setting in engagement rings or jewelry.

What is your warranty policy?

Setepai team stand behind the quality of our products and services and want to ensure that you are satisfied with your purchase. To that end, we offer the following warranty policy:

  • We guarantee the quality and workmanship of our jewelry products for a period of 1 year from the date of purchase. If your jewelry fails due to a defect in workmanship or materials during this period, we will repair or replace it at no cost to you.
  • Our warranty does not cover damage caused by normal wear and tear, accidental damage, abuse, misuse, or improper care. Please follow the care instructions provided with your jewelry to ensure its longevity and prevent damage.
  • To make a warranty claim, please Contact us with your name, order number, and a description of the issue. We may ask for photos or other information to assess the problem. If we determine that the issue is covered under our warranty, we will provide instructions for returning the jewelry to us for repair or replacement.
  • If we determine that the issue is not covered under our warranty, we will provide an estimate for the cost of repair or replacement. Any costs associated with shipping or handling will be the responsibility of the customer.
  • Our warranty is non-transferable and applies only to the original purchaser of the custom jewelry product.

Setepai team hope that you will enjoy your jewelry for years to come. If you have any questions about our warranty policy or your jewelry, please do not hesitate to Contact us.

Do you charge sales tax?

For all orders received in Florida we will be added to your order a 7.00% tax. In other cases, please Contact us, so we should be able to provide you with more information about any applicable sales tax.

What types of payment do you accept?

We accept major credit or cards, such as Visa, Mastercard, American Express, and Discover, PayPal, bank transfers or wire transfers, Affirm. For more information, please Contact us.

Do you offer financing options for CREATE YOUR DREAM ring?

Sure, just Contact Us and we offer financing options.

How do I insure my jewelry?

You can look for insurance companies that specialize in jewelry insurance, as they may have more experience and expertise in this area. But Setepai team recommended you www.jewelersmutual.com. With Jewelers Mutual, you can have peace of mind knowing that your ring is protected by a specialized jewelry insurance provider.

Can I place my order by phone?

Sure, just Contact us. We are looking forward to connecting with you.

WE'RE ALWAYS HERE TO HELP!

We hope this FAQ section has answered all of your questions. If you have any additional inquiries, contact our customer service team.

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