Warranty

It is the Setepai promise that your jewelry is delivered free of quality defects. We do our best to guarantee that your pieces arrive perfect. Should your piece arrive with a defect, please live chat our Customer Care team or reach out to us at customerservice@setepaidiamonds.com so we can get this taken care of for you!

We stand behind the quality of our pieces. Setepai offers a complimentary 30-day limited warranty on all fine jewelry purchases within the US.

This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty..

Please kindly note that any work performed on our pieces by anyone outside of Setepai will void this warranty.

Our return policy

In order to be considered for a refund or exchange, the item must be completely unused and unworn in its original packaging. Setepai retains the right to refuse any return if the items are found to be damaged or show signs of wear and tear.

ONLINE RETURN PROCESS

You must contact customerservice@setepaidiamonds.com within the allotted time period or your return will not be accepted. A representative will get back to you within 24 hours during business hours, Monday-Friday. Setepai provides a prepaid return label to ensure the products are protected & insured..

INTERNATIONAL ORDERS

All international orders are final sale. You can read more about our International Orders policy here. For any questions or concerns, please reach out to customerservice@setepaidiamonds.com.

Products purchased that are in-stock are eligible for return for a full refund within 7 business days from the date that the product was delivered to you.

All Ready to Buy Engagement Rings (CREATE Your Dream) are final sale, non-returnable. All special ordered are final sale and non-returnable.